Ask The Pro

ASK THE PRO any questions you may have about an upcoming project or check our FAQs below to learn more about your home and the way we do business.

Here is a list of the more frequent questions, but if your answer is not here, please feel free to ask us by using the form below:

Why Choose Us

From your project’s inception to its completion, SuperiorPRO Exteriors will partner with you to ensure you are 100% satisfied.

  • General
  • What sets SuperiorPRO apart from other contractors?
    • You get a local, family owned and operated company.
    • We are insured to protect you.
    • We are a licensed business.
    • We have an A rating with the BBB and Angie’s List.
    • You get exact pricing up front.
    • You get a detailed written estimate of the project.
    • We are determined to be the customer service and quality leader in our marketplace.
    • We want our customers to be more than satisfied; we want them to be delighted.
    • We will only use the highest quality materials and utilize the best techniques.
    • We will always do what’s right for the customer; we will not compromise our integrity.
    • We will always focus on each customer as if our future depends on them – because it does.
  • How long have you been in business?

    After gaining nearly two decades of painting experience, Irwin Weitz established SuperiorPRO Exteriors in 1998 with the vision of becoming the most customer service-oriented Atlanta painting company.

  • You have warranties, but what do they really cover?

    We offer both warranties on our work, and warranties from many of the fine providers of our painting, siding, stucco and window materials.
    The warranty on the work covers the cost of any labor in replacing, repairing, or fixing what might have been deemed as defective or ineffective craftsmanship.
    The warranty from our providers’ covers the materials we use. They will, in most cases, replace any portion of the product that was found to be defective with an equal or greater product free of charge. Additionally, our warranties can be printed off from the links below.
    Paint Warranty
    Siding Warranty – 2 year
    Siding Warranty – 15 year
    Siding Warranty – 30 year
    Siding Warranty – Lifetime
    Stucco Warranty
    Window Warranty

  • Do you offer a free estimate?

    Yes, all estimates are free of charge.

  • How long is the estimate good for?

    All of SuperiorPRO's estimates are good for 60 days. All of our estimates are no-pressure and hassle-free. We want your business and we will always try to honor our proposals.

  • What happens after I set an appointment for an estimate?

    Fill out our FREE Estimate Form and someone will contact you to get the details of your needs. We will set up a convenient appointment for a Home Improvement Specialist to go over the options SuperiorPRO can provide and provide you with a competitive quote. As you know, we are in the business of providing painting services, siding installation, windows installation and stucco repair but also offer a variety of other home
    improvements. Click here to see our full list of services.

  • What should I look for in a contractor/installer?

    Experience and credibility are everything in this industry, and you should always ask:
    • Is the contractor properly licensed as a business?
    SuperiorPRO is a registered corporation with the State of Georgia.
    • Does the contractor have liability and workman’s comp insurance?
    SuperiorPRO is fully insured for both liability and workman’s compensation insurance.
    Business License
    Liability Insurance
    • Will the contractor guarantee their work?
    SuperiorPRO offers written warranties.
    • Have you verified several references (past customers and suppliers) to get objective opinions about their
    quality of work, experience and reliability?
    SuperiorPRO provides current references with every estimate at you request.
    • Does the contractor have trained installers who follow the manufacturers’ guidelines?
    SuperiorPRO's installers strictly follow all manufacturers’ installation instructions.

  • What items are involved with updating the exterior of my home?

    When renovating the outside of your home, you should think about more than just siding or painting. You should look at window and door trim, columns, soffit and fascia areas, gutters or anything else on the outside of your home. SuperiorPRO is a full-service replacement contractor from the roofline down. We have trained crews for each of the cornerstones of our business: painting, siding, stucco and windows.

  • Is HardiePlank® resistant to damage from insects and weather?

    Termites and other wood-eating insects will not be able to penetrate HardiePlank®. The product is also resistant to damage from hail, freezing temperatures, rain, and humidity.

  • If I install HardiePlank® will I be eligible for an insurance discount?

    Some insurers allow a fire insurance discount. You should discuss this with your own insurance agent.

  • What do I do about trees and bushes?

    We cover all plants with drop clothes and plastic. Out-of-control landscaping must be pruned back to allow our crew(s) access to surfaces. Kindly share any landscaping concerns with your estimator so that when the project manager and crew come out to perform the work, they can access the areas that need to be painted.

  • Will my house be a construction zone?

    Safety is our highest priority! Please take care to protect yourself, your children and pets by keeping a safe distance from workers, ladders, power tools, trucks, materials, dumpsters and equipment. Some animals are agitated by the presence of strangers and accompanying noises and need to be restrained appropriately.Children should not be outside at any time work is in progress as falling debris could cause injury. The
    removal of existing siding and repair materials means old, possibly rusty, nails on the ground. Please, no bare feet! We sweep the perimeter of the house daily for nails with a rolling magnet.

  • Will you need access to electrical?

    All carpenters, siding crews and repair crews must have adequate electrical supply. If areas of your house do not have receptacles available please run an extension cord out of an exterior door, window or garage door. Access to your circuit breaker may be required. Please inform our project manager and workers of the location and provide access to this area.

  • Will the crews need access to my driveway?

    Yes, it is essential to receive deliveries of material and debris removal. For the safety of your vehicles, we recommend parking away from the house while crews are at work. This will also be more convenient for coming and going. If it’s a siding installation project, we will have a dumpster on site for the removal of the old siding.

  • Will the work create house vibration?

    Yes, the nailing and ladders can vibrate the walls while siding is installed, stucco repairs or painting repairs. It is imperative that wall hangings or shelf items are secure or removed prior to the start of your project. Light fixtures, pictures, mirrors, paintings, knick-knacks as well as items on the floor below wall hangings are at risk. Please secure prior to start date.

  • What do you do with satellite dishes, antennas, alarm systems, etc.?

    SuperiorPro will need to remove any items that interfere with the proper installation of the siding system. This also includes connections for alarm systems when window sills or doors are being replaced. We are not responsible for the re-installation and/or recalibration of any items listed above. We recommend calling all service companies affiliated to resolve such issues.

  • I’m selling my home. Can you help with staging?

    While decorating is all about your likes, home staging revolves around what will appeal to the buyers. Make no mistake about it—home staging and decorating are not the same thing. It takes a trained professional to know the difference and the best method of preparing a home for the Atlanta real estate market. Let us stage your home and transform it into a marketable commodity with our highly trained Staging Expert.

  • What do you do with the information I submit?

    All the information you share with us is confidential and will only be used by SuperiorPro. We will never sell or release your information.

  • 1.Painting
  • How long will it take to paint the exterior of my house?

    The process can take as little as 3-4 days for an average sized house – from the time we start. However, it can take longer depending on the condition of your surfaces, the type of work required and weather conditions.
    During our consultation with you we will evaluate your situation and let you know how long we think it will take to complete your painting project.

  • What kind of paint does SuperiorPRO use?

    SuperiorPRO Exteriors has been your first-rate painting provider since 1998. We use premium quality products by Sherwin Williams and techniques that will provide a beautiful, long-lasting finish. We employ only seasoned, professional painters. SuperiorPRO is rated A+ by the Better Business Bureau.

  • Why do quotes vary from different house painters for the same services?

    There are many factors that affect a quote. First, is the company licensed, insured and registered with the State of Georgia? What type/brand of paint is the company using? Is it a quality paint? How many coats of paint are included? (Sometimes one coat will not cover well depending on various factors.) What repairs are included? Less repairs are not necessarily a good thing. No company should paint over rotted wood. Rotted wood needs to be replaced for the paint job to last. Another point - will there be a project manager
    overseeing the crew on your job to help to assure it’s a carefree and positive experience? SuperiorPRO has highly trained and professional project managers on every job we execute. If you have further questions, please ask and we will be happy to help.

  • Can you give me color advice? What colors are best?

    SuperiorPRO has color consultants at your request. Regardless of the project, it all begins with color. But, which one? How do you select a single color from the hundreds contained in a fan deck? Will the color you select enhance your existing décor? How do you insure you will have good flow from room to room? Our certified color consultant can lead you to make the right choices before you make expensive mistakes. SuperiorPRO Exteriors can help with interiors, exteriors and commercial properties. When our professional painters arrive at your location, they are ready to go with a paint color you’ll love.

  • Can you help with decorating and interior redesign?

    When it comes to home décor, the possibilities are endless. Where do you begin? Do you pick a decorating style then fill in with furniture? Do you select fabric then build a room around it? Do you choose a paint color then match everything to it? Or maybe you already own some great furniture, artwork and accessories, but have no idea how to arrange and display them. One thing is certain—you need the help of a trained professional. We will get you started and guide you through the process with our design consultant.

  • How do I prepare for pressure cleaning?
    • Make sure all windows and doors are fully shut and secure. Note: Do any windows or doors leak during a rainstorm? If so, please let the Project Manager know prior to us pressure washing.
    • Clear away all items from around your house, especially outdoor furniture that could be damaged from the dirt coming off your house. Also, move any items that you could trip over.
    • Turn off the power to light fixtures and electrical outlets at your home's main service panel.
    • Please trim any landscaping away from the walls of your home. Otherwise, SuperiorPRO can trim back bushes and small trees just enough to be able to paint. But, a fee is charged based on the amount of trimming needed.
  • How do I prepare for painting doors and windows?

    Please remove all screens prior to the start of our work. Please note any damage (tears or rips, missing or broken latches) which may have occurred prior to our work having begun.
    Exterior doors and windows will need to remain unlocked each morning to prepare and paint them properly.
    We will allow adequate drying time so these entry sites can be secured in the evening; doors are generally painted first part of the day.

  • Can I paint over wallpaper or wall coverings?

    At SuperiorPRO, we do not recommend painting over any wallpaper or wall covering. First, the job can never be made to look good. Second, it's a sign of lazy workmanship. Third, painted wallpaper is a real bear to remove, so you'll make the job even tougher for yourself or someone else down the road. If the paper is unpainted now, we have house painters who are trained to carefully remove the wall covers and prep for a professional and top-notch paint job.

  • Which is better: enamel, latex or oil?

    Enamel is a broad classification for finishing materials that dry to a smooth, hard finish and usually possess a gloss. In the past, this term referred exclusively to oil base products, however, new generation latex products are also at times referred to as enamels. Because of these factors enamel, as a paint term, has become somewhat ambiguous. Oil base products are those products that typically are composed of pigments dissolved in a mineral spirit such as paint thinner. While latex products are an emulsion suspended in water, the obvious differences are those oil base products require mineral spirits for cleanup, have a longer dry time and have a stronger odor while drying to a harder finish. Latex products typically will dry faster and are water cleanup. Oil base products are used primarily where a harder finish is required. However, today’s improved latex products have allowed for the substitution of latex in nearly all scenarios that had traditionally called for an oil base material. We always try to use environmentally friendly low VOC Latex.

  • How do I test to determine if my paint is oil or latex?

    First, scrub a small area with a solution of household detergent and warm water. Rinse well and towel-dry it, then soak a cotton ball or soft rag in alcohol and rub it back and forth over the cleaned area. If paint comes off, its latex paint and another coat of the same is in order. If the paint doesn’t come off, it’s oil-based, note: small trace amounts of oil based paint have been known to also come off on the rag if rubbed hard. A base coat of primer is a must if you plan to use latex as your finish coat. You have the option for the finish coat
    since different types of latex or oil-based paint can be used.

  • What are the different paint sheens?

    Sheen refers to the light reflectivity of the painted or varnished surface. There are varying degrees of paint sheen, from no shine to high gloss. Paint manufacturers may refer to their paint sheens by different names. From lowest to highest, sheens correspond to these reflective degrees: flat finish, eggshell, satin, semi-gloss, gloss, and high gloss finish.

  • What is Elastomeric?

    Elastomeric waterproof system is normally used on exterior stucco and often when the surface has a lot of hairline cracks. Elastomeric was formulated to be applied in very thick coats. When applied correctly, it has the capacity, in most cases, to span these hairline cracks permanently. Elastomeric is a latex product that looks much like any other paint and it can be tinted to most colors.

  • How do I know if I have lead paint?

    If your home was built prior to 1978, chances are it has lead paint. A lab test can be done or a simple inexpensive test kit can be purchased at a local hardware store. SuperiorPro does not work on lead positive homes. If we are at your home and need to test, the surface will be scored (paint surface broken) to do the measured lead test. This test is free and if the test is positive SuperiorPro Painting & Exteriors will have to pass on working on your home. Our company can only perform work on non-lead homes and businesses.

  • Do you only paint houses?

    No, in addition to residential properties, we paint all types of commercial properties. Our customers range from home owners to small-medium sized business owners of medical facilities, institutions such as churches and schools and more.

  • Siding
  • What siding do you recommend?

    SuperiorPro is one of the best siding contractors in Atlanta and offers many different styles of siding and innovative solutions. Our goals are to help increase the curb appeal and the overall value of your home while reducing ongoing maintenance costs. This is also the very best opportunity to increase the insulation value of your home. We offer many products that will greatly enhance your home’s energy efficiency - making yourhome cooler in the summer and warmer in winter. Our goal is to maintain professionalism and to provide
    quality work in all that we do so that you are 100% satisfied. There are many siding contractors in the Atlanta market. Whatever you do, confirm you have a James Hardie® Preferred Remodeler, which SuperiorPro is, ifyou choose to go with James Hardie® products on your home.

  • What is “fiber cement” siding (i.e. HardiePlank®)?

    SuperiorPro specializes in the use of fiber cement siding products by HardiePlank®. This material offers substantial advantages over traditional wood and composite siding including superior weather resistance, better adherence of paint resulting in longer lasting paint work, as well as fire and pest resistance. We have been working with these products for over 11 years – our siding installation crews are experts.

  • How much does is “fiber cement” siding cost?

    Re-siding costs vary project to project depending on the products chosen, size of home and whether a company is licensed, insured and reputable. (Two men out of a truck are typically going to be cheaper…but will you get quality products and superb installation?) Typically, fiber cement siding is:

    • Less expensive than brick.
    • Equal or less expensive than vinyl.
    • Equal or less expensive than hardboard siding.
    • Less expensive than synthetic stucco.
  • Does HardiePlank® comply with homeowners’ association restrictive covenants?

    Each homeowner’s association has a different set of restrictive covenants, but all of our clients have received approval for HardiePlank® installation. If your home currently has siding on it, chances are excellent that HardiePlank® will be accepted as it is a high quality, recognized brand.

  • Is HardiePlank® resistant to mold?

    Yes. HardiePlank® is sealed to keep out moisture. The coating has mildicide in it to protect against mold growth. If dirt is splattered against the coating and mold grows on the dirt, the coating cleans easily with water from a garden hose.

  • Does HardiePlank® Lap Siding Rot?

    No one has control over the weather. So it’s best to choose siding that resists severe climates and damage from precipitation, like JamesHardie® Fiber Cement Siding. JamesHardie® Siding is warranted not to rot, warp or delaminate. In addition, JamesHardie® Siding is five times thicker than vinyl siding so it’s warranted against
    hail damage and can be installed to withstand winds up to 150 MPH.

  • What is the HardiePlank® warranty?

    HardiePlank® lap siding has a 30-year limited warranty from the manufacturer, and the ColorPlus® Technology comes with a 15-year finish warranty.
    Siding Warranty – 2 year
    Siding Warranty – 15 year
    Siding Warranty – 30 year
    Siding Warranty – Lifetime

  • What is the advantage of HardiePlank® compared to vinyl siding?

    HardiePlank® lap siding is the #1 return on investment for the 8th year in a row. It provides a superior solution to your siding problems and gives your home the look and feel of real wood. It has excellent durability, will not burn, and is resistant to rotting and warping. JamesHardie® is the #1 most recognized name in homeimprovements.

  • Should I have my windows replaced when I replace the siding?

    It is preferable to replace the windows when you replace the siding, but window replacement can be performed later, if desired.

  • Do you use HardiePlank® for siding repairs?

    SuperiorPro has no minimum for HardiePlank® replacement siding projects; unlike other companies we do partial small siding jobs.

  • Do you replace soffits with HardiePlank®?

    If the soffits are in good condition, we can paint them to match the new siding or existing trim. If repairs are necessary, we can create new soffits from HardieSoffit® or replace only the bad section with wood.

  • On what types of houses do you normally install HardiePlank®?

    In the Atlanta area, most of our clients own homes built in the 1970s and 1980s. Defective siding was installed on thousands of homes in metro Atlanta. HardiePlank® performs best when used to replace existing wood siding or Masonite. It is not uncommon to replace stucco with new siding.

  • Are there any environmental or health concerns associated with HardiePlank®?

    No. HardiePlank® is an environmentally friendly and safe product. It contains no asbestos, glass fibers, or formaldehyde.

  • What is HardiePlank® siding with ColorPlus® Technology?

    HardiePlank® siding with ColorPlus® Technology is pre-finished and offers the best solution to painting HardiePlank® siding with ColorPlus® Technology is pre-finished and offers the best solution to painting coat, baked-on, factory application process delivers a beautiful, consistent, finished siding product. Even better, HardiePlank® siding with ColorPlus® Technology comes with a JamesHardie® 30-year product warranty as well as a 15-year finish (paint) warranty.

  • Does Color Plus® HardiePlank® come with matching trim?

    Yes. HardiePlank® offers a wide variety of pre-finished trim pieces - everything from functional utility trims to substantial wide trims resembling dimensional lumber and decorative crown molding for window headers.

  • Is one season better than another to have my new siding installed?

    No, you can have your siding installed in any season, as your schedule and budget allow. Regardless of when you have your new siding installed, you’ll enjoy the benefits of improved appearance, as well as long-term benefits of durability and easy maintenance.

  • What is a JamesHardie® Preferred Remodeler?

    SuperiorPro is an official JamesHardie® Preferred Remodeler. This is an exclusive, “by invitation only,” program sponsored by JamesHardie® Building Products to help homeowners choose a qualified contractor to install their HardiePlank® siding. There are less than 50 contractors in Georgia who have been officially awarded a position in this highly coveted program.

  • Why should I choose an official Preferred Remodeler?

    Choosing a JamesHardie® Preferred Remodeler gives you an extra layer of protection and peace of mind because you know:
    • SuperiorPro’ installers have been fully trained.
    • SuperiorPro projects are randomly spot checked and reviewed by a Hardie expert.
    • SuperiorPro works in strong partnership with JamesHardie® to ensure their siding products are always installed correctly and in accordance with the manufacturer’s guidelines.

  • How can I verify who is an official JamesHardie® Preferred Remodeler?

    You may contact JamesHardie’s® customer service specialist at 877-336-2339. Ask for siding contractors in your area. If you provide them with a company name, they can verify if the company is an active, official member of the JamesHardie® Preferred Remodeler Program.

  • What’s involved in re-siding my home?

    SuperiorPro begins every project by covering and protecting items not involved in the renovation (such as decks, AC units, and flower beds). Next, we prepare your home to be resided by removing and disposing of the old siding, replacing any damaged/rotted plywood sheathing and installing a vapor barrier. After the prep work is done, we pressure wash, caulk, and prep and paint your new JamesHardie® Siding Product (except
    when using HardiePlank® siding with ColorPlus® Technology which does not require painting). We re-install lighting fixtures and clean up any debris to leave your home looking picture perfect.

  • How long will it take to re-side my home?

    It generally takes 5-7 days to complete a project depending on the size of your home, scope of your exterior remodel and weather conditions.

  • How much does it cost to side a home?

    Because we offer siding at a number of price points to fit any need and any budget, and because every home and siding job is unique, there is no way to answer this question. The best thing to do is invite a SuperiorPro representative to provide you with a free estimate. He will measure your home accurately to provide a quote for the siding and discuss other needs you may have.

  • How long will HardiePlank® siding last?

    When installed correctly, JamesHardie® HardiePlank® has a 30-year product warranty that is transferable to new owners should you sell your home.

  • How does HardiePlank® compare to other siding products?

    JamesHardie® Siding Products are amongst the best in the siding industry. They provide low maintenance, without sacrificing the beauty of wood.

  • Do I have to paint HardiePlank® siding?

    Our estimates always include painting for standard pre-primed HardiePlank® siding (which comes pre-primed from the factory). You also have the choice of ColorPlus® siding which is a pre-finished product that does not need to be painted and last twice as long as a regular paint job. Beware of anyone who says a paint job will last a lifetime. It is unrealistic to promise that a single, exterior paint job will last a lifetime in Georgia’s
    climate, regardless of how good the paint or painter may be.

  • 1.Windows
  • What are the benefits of replacing my windows?
    • Save on energy costs.
    • Virtually maintenance-free. (No painting.)
    • Update the curb appeal of your home, inside and outside.
    • Increase resale value of your home.
  • What type of windows does SuperiorPro install?

    SuperiorPro is proud to offer Simonton Windows. Simonton is a vinyl replacement window company, providing added security, energy savings, increased home comfort, greater curb appeal and higher home value. Windows come in many styles with numerous options and all of them are Energy Star rated. Both sash and full replacement units are available and all of them are installed by trained professionals.

  • What is Low E glass?

    Low E is thin, transparent layers of metal oxide applied to the glass surface. In warmer temperatures, Low E helps filter unwanted heat and ultraviolet rays from the sun from entering your home, thereby keeping your home cooler. In colder temperatures, the Low E coating allows heat rays from the sun to pass through, helping to warm interior temperatures. This means that regardless of the outside temperature, climate or season, Low E glass helps reduce the costs needed to heat or cool your home.

  • How is Argon gas utilized?

    Argon gas is a colorless, odorless gas found in our atmosphere. The molecular makeup of Argon reveals that it is denser than air. By replacing the air inside of the sealed insulating glass unit with Argon, it provides increased insulating performance.

  • How long will it take to install new windows?

    Depending on the number and size of your windows, it generally takes approximately 1-2 days to install new windows on a 3000 sq. ft. home. The windows installation process involves 3-4 steps. First, SuperiorPro will remove of your existing windows, install your new windows, install new trim and some jobs require painting.

  • What type of doors does SuperiorPro install?

    SuperiorPro also offers excellent fiberglass doors from Therma-Tru. When it’s time to replace your windows and doors, there are only a few names to remember. Trust your installation to SuperiorPro Painting & Exteriors. For top quality, vinyl windows and doors, SuperiorPro recommends the award-winning Simontonbrand.